As China's largest and the world's leading IT solution and service provider in the communications industry, cica has been established since 1993 and became the first Chinese high-tech enterprise to be listed in the United States in 2000. Cica is the world's leading provider of telecom support software, providing more than 700 solutions and more than 300 software products covering all aspects of telecom operators' informatization operation, supporting more than 1 billion telecom users in more than 10 countries, including China, the United Kingdom, Denmark, Hungary and India. Currently, cica has nearly 16,000 employees, of which over 9,000 are technical personnel. More than half of the technical personnel are not working in the company, but are distributed in the project site of various operators to provide services.
With over 300 kinds of software products, cica provides more than 700 industrial solutions for various industries. The complexity of project process in the process, apart from the large amount of project data, is also a new round challenge for cica.
-
1Many years of settlement down the industry solutions, do not do centralized management -
2Project documentation is not centrally managed and collaboration between project members is inefficient
-
3Document data is large and messy and extremely difficult to find
-
4Cica has nearly 16,000 employees and the management of IT departments is under great pressure
-
5The project is spread across the country, and limited bandwidth makes transmission slow
The establishment of the white paper knowledge base and project document management -- the data deposited and the data to be deposited are the implicit competitiveness of cica. How to form an effective knowledge base to better serve the pre-sales and after-sales staff is the most core requirement of cica.
According to the needs of cica, it is fast enough to integrate the internal system of cica based on its own cloud base system, forming a unified "information cloud base" document management platform, centralizing the white paper knowledge base and enabling pre-sales and after-sales staff to acquire learning at any time and anywhere. The library is set up according to the project to facilitate efficient and safe project discussion and collaboration among project members.
Goukuai cloud base and the inside of the cica system integration, and will settle all white paper unified in consolidated "letter cloud library", convenient pre-sales and support personnel obtain learning anytime and anywhere.
According to the project database construction, project members discuss and cooperate with each other on the documents in the process based on the project library, and manage a large amount of data generated in the process effectively according to the project, ensuring the project to end safely and efficiently
Provides full text retrieval, label retrieval, document type, creator and other multi-dimensional retrieval patterns. Quick and easy to find the document data you want.
By means of distributed-range and differentiated access, IDC computer room deployment ensures internal security of file preservation and avoids the high cost of enterprise broadband expansion without occupying the bandwidth of the existing office network.
In the data initialization and launch stage, the department administrator's authority is assigned according to the business BU/BG of cica. BU/BG administrator can manage all the members and library management authority under his/her own organization, and the library manager can be assigned to the next level to delegate the authority of library management and library construction. The management pressure of IT department is greatly relieved.
Two data storage nodes are deployed to distinguish confidential data and non-confidential data. The storage nodes of non-confidential data are deployed in the IDC room, and the confidential nodes are deployed in the company Intranet. Ensure documents are secure without compromising day-to-day collaboration efficiency.
Since the launch of "xinyun database" of cica technology, it has supported business scenarios such as the precipitation of the knowledge base of the white paper of the whole staff of cica, the centralized management of project documents and the rapid sharing of schedule administrative documents and the company's cultural system. At present, active daily users vary from 3,000 to 5,000. The primary user access is through the desktop client, the tribe mobile and the tribe white paper application for the main entry. Help cica to solve the centralized preservation and collaboration of project documents, industry knowledge and case accumulation, and provide sufficient pre-sales and solution personnel with quick search, convenient for mobile viewing and sharing. Easy access, sharing and dissemination of corporate culture and documentation. While ensuring that the documents are kept within the enterprise and meeting the property rights and security requirements of the enterprise for the documents, it solves and balances the requirements of accessing, viewing and sharing of files within project teams and functions across the country without increasing the cost of network bandwidth. Approved by the use department and information technology support department of cica, and continued to use "credit cloud bank" this year.
